Complex Illness Services

When You Need More Than a Plan

A Written Consultation can tell you where to go. A Booking Service can get you there. But when you're facing cancer, a rare disease, or a condition that hasn't responded to treatment — you need more.

You need the right experts looking at your case together. You need someone who knows which hospital in China has the best outcomes for your specific condition. You need a team that coordinates everything, so you can focus on what matters: getting better.

What This Service Includes

Expert Case Evaluation

1. Your medical records reviewed by specialists in your condition area

2. Assessment of whether treatment in China offers a meaningful advantage

3. Honest recommendation: if China isn't the right choice, we'll tell you

Multi-Disciplinary Consultation (MDT)

1. Coordination of a multi-specialist team review for complex cases

2. Doctors from relevant departments evaluate your case together

3. You receive a consolidated treatment recommendation with rationale

Specialist Connection

1. Direct introduction to leading experts in your field at top-tier hospitals

2. Access to specialists at JCI-accredited and nationally ranked hospitals

3. Priority scheduling — we get you in faster than going alone

End-to-End Coordination

1. Medical records translation and preparation

2. Hospital appointment scheduling

3. Travel logistics (flights, hotels, ground transport)

4. Translation & chaperone during all hospital visits

5. Post-treatment follow-up coordination

6. Regular updates to your family and home doctor (with your permission)

How It Works

Step 1: Submit Your Case

Fill out our detailed case submission form. Upload your medical records, imaging, pathology reports, and any treatment history. The more complete your records, the better we can evaluate your case.

Step 2: Preliminary Review (Free)

Our medical coordination team reviews your submission within 72 hours. We assess:

1. Whether your condition is suitable for treatment in China

2. Which hospitals and specialists are the best fit

3. A rough estimate of costs and timeline

If we determine China is not the right option for you, we'll tell you honestly — at no charge.

Step 3: Detailed Proposal

If your case is suitable, we prepare a detailed proposal including:

1. Recommended hospital(s) and specialist(s)

2. Proposed treatment approach and alternatives

3. Estimated costs (treatment + travel + coordination)

4. Timeline from arrival to completion

5. Our coordination fee (transparent, itemized)

Step 4: You Decide

Review the proposal with your family and local doctor. Ask us any questions. There's no pressure and no obligation. If you proceed, we begin coordination immediately.

Step 5: We Handle Everything

From booking your flights to meeting you at the airport to coordinating every hospital visit — we manage the entire process. Your only job is to focus on your health.

Who Is This For

1. Patients with cancer, rare diseases, or complex conditions

2. Patients who have exhausted treatment options in their home country

3. Patients seeking a second opinion from top Chinese specialists

4. Patients who need multi-specialist coordination (MDT)

5. Families managing a loved one's serious illness from abroad

Pricing

This service is custom-priced based on your specific case. After our free preliminary review, we'll provide a transparent, itemized proposal that includes:

1. Hospital and treatment costs — paid directly to the hospital

2. Travel and accommodation — actual costs, no markup

3. Coordination fee — our fee for managing the entire process

Typical coordination fees range from $500 to $3,000 depending on case complexity, duration, and level of involvement required. We'll always quote this upfront before you commit — no surprises.

The preliminary case review is always free. We only charge if you decide to proceed with our coordination services.

FAQ

Q: Is this a medical service?

A: No. We are a medical coordination and facilitation service. The medical care is provided by licensed doctors at accredited hospitals. Our role is to connect you with the right specialists, coordinate logistics, and ensure smooth communication — not to diagnose or treat.

Q: How is this different from going directly to a hospital?

A: China's top hospitals have international patient departments, but they're often overwhelmed and communication can be challenging. We provide dedicated attention, know which specialists are best for specific conditions, handle all logistics, and serve as your ongoing point of contact. Think of us as your project manager for a complex medical journey.

Q: Can you guarantee treatment success?

A: No. No one can. What we can guarantee is that we'll connect you with the most qualified specialists for your condition, ensure they have all the information they need, and coordinate every aspect of your journey. The medical decisions and outcomes are between you and your doctors.

Q: What if the doctors in China say they can't help?

A: This is actually one of the most valuable outcomes of the evaluation. If China's specialists determine that your condition is better treated at home, or that treatment wouldn't improve your situation, we'll communicate that honestly. We'd rather save you the cost and stress of an unnecessary trip.

Q: Do you work with specific hospitals?

A: We work with a network of top-tier hospitals across major Chinese cities, including JCI-accredited institutions and nationally ranked specialty centers. We recommend hospitals based on their expertise in your specific condition — not based on commissions.

Q: How quickly can you arrange everything?

A: Preliminary review takes 72 hours. If you decide to proceed, we can typically have you on a plane within 1-2 weeks, depending on visa requirements and specialist availability. Urgent cases can be expedited.

Q: What about my doctor back home?

A: We encourage collaboration. With your permission, we can share treatment plans and reports with your home doctor. Continuity of care is important, and we want your local healthcare team to be informed.

Q: What is your refund policy?

We'll always tell you exactly what costs have been incurred before processing any partial refund. Our goal is to be fair — if we haven't delivered value, you shouldn't pay.