Our Services: Your Dedicated Medical Concierge for China

At Mantou Medical Tourism, we serve as your dedicated concierge for accessing elite medical care in China. We do not provide medical services directly. Instead, we professionally manage every step of your journey, allowing you to focus completely on your health and recovery. Our services are structured into three transparent modules: **The Core Package**, **Optional Add-on Services**, and our foundational **Assurance System**. --- ## I. The Core Package This foundational package is included for every client, ensuring the essential steps of your medical journey are seamless, efficient, and stress-free. **A. Pre-Arrival Planning** **Initial Medical Records Review:** Our clinical liaisons will review your medical history to recommend the most suitable hospitals, specialists, and potential treatment pathways in China. **Expert Teleconsultation Coordination (Paid Service):** We facilitate and schedule a paid remote consultation with a top-tier Chinese specialist, allowing you to receive an authoritative second opinion before you travel. **Detailed Cost Estimate:** Based on the initial treatment plan, we provide a comprehensive cost estimate. This document will clearly state what is included and outline the policy for any unforeseen medical expenses. **Medical Visa (M-Visa) Guidance:** We provide a complete checklist of required documents, secure the official invitation letter from the hospital, and guide you through the visa application process. **B. On-the-Ground Support in China** **Airport Welcome & Key Transfers:** We provide a private vehicle and personal welcome at the airport, with transportation to your hotel. This package also includes transfers from your hotel to the hospital for your initial admission and for your final discharge. **Seamless Hospital Admission:** Our on-site staff will manage all administrative procedures for your hospital check-in, including registration, payments, and paperwork. **Professional Medical Interpretation for Critical Appointments:** A professional medical interpreter will accompany you during all crucial interactions, including your first consultation, treatment plan discussions, interpretation of significant test results, pre-surgery briefings, and the discharge summary meeting. **Dedicated Case Manager (During Business Hours):** You will be assigned a dedicated Case Manager who serves as your primary point of contact during standard business hours (e.g., Monday-Friday, 9:00 AM - 6:00 PM) for scheduling, non-medical inquiries, and coordination. **C. Post-Treatment Follow-up** **Essential Medical Records Translation & Compilation:** We will collect, translate, and organize your key medical documents, such as the discharge summary and major lab reports, for your records. **Remote Follow-up Coordination:** We assist in scheduling any required remote follow-up appointments with your doctor in China after you return home. --- ## II. Optional Add-on Services Customize your experience by choosing from our à la carte services, available for an additional fee. **Comprehensive Transportation Package:** Includes all daily, non-emergency transportation between your hotel and the hospital. **Full-Time Dedicated Interpreter:** Provides an interpreter to accompany you beyond the critical appointments, available for all your daily needs and interactions. **Lifestyle Concierge:** Assistance with non-medical tasks during business hours, such as meal delivery services, local shopping, and booking recreational activities. **Family & Companion Support Package:** Includes arrangement of accommodation, transportation, and local guidance for any family members or companions traveling with you. **Integrative Wellness Support (TCM):** With your primary doctor's approval, we can arrange for complementary therapies like acupuncture, therapeutic massage, and other Traditional Chinese Medicine treatments to aid your recovery. --- ## III. Our Assurance System Our commitment to your safety and peace of mind is the foundation of everything we do. **24/7 Emergency Medical Hotline:** We provide a dedicated, 24/7 hotline for **urgent medical situations only**. In an emergency, our on-call staff will immediately coordinate with the hospital's emergency services and provide necessary guidance. **Vetted Network of Hospitals:** We partner exclusively with China’s leading, internationally accredited hospitals known for their clinical excellence and experience in treating international patients. **Transparent & Secure Agreements:** Before your journey begins, you will receive a clear service agreement that explicitly details our scope of responsibilities, service inclusions, privacy policies, and all associated costs.